
FAQ & Support
For immediate assistance, email support@gocopia.com or call or text (650) 695-0178.
Questions? We have answers!
Copia is a Public Benefit Corporation (PBC) that has built the enterprise redistribution infrastructure giving usable inventory a path forward. Copia makes redistribution a reliable part of everyday operations, so businesses can manage surplus with the same consistency and control as other inventory channels.
Across the United States, Canada, and Puerto Rico, businesses use Copia to redistribute surplus food and essential goods to their community while improving visibility and financial recovery.
Businesses: Any business with surplus can use Copia, regardless of its industry, size, or operating model. Copia has already supported businesses ranging from restaurants and caterers to hotels, retailers, grocers, hospitals, universities, stadiums, and municipalities.
Nonprofits: Any verified 501(c)(3) organization helping people in need can join Copia’s network for free to receive available donations.
Copia turns redistribution into a repeatable business workflow. Instead of coordinating recipients, transportation, documentation, and reporting at each location, teams can manage the full process across their portfolio–all in one easy-to-use platform.
Businesses use Copia to improve disposition efficiency, standardize programs across locations, maintain audit-ready records, support legislative compliance, capture available tax benefits, and measure operational and ESG outcomes.
Copia is headquartered in California and operates across the United States, Canada, and Puerto Rico.
Copia accepts apparently wholesome food, including raw ingredients, prepared meals, buffet surplus, packaged goods, and items that remain safe past their labeled expiration date. We can also redistribute non-food inventory such as personal care products, paper goods, clothing, furniture, and more.
Yes. Copia charges for the technology and coordination that make redistribution reliable, including recipient matching, logistics support, and reporting. Businesses can choose from plans with different levels of program management, analytics, and support.
Pricing depends on the size and needs of your operation. Contact us and we’ll help identify the right fit.
All Copia customers have access to automated donation matching, flexible logistics, and audit-ready receipts. Visit our Platform page to explore additional features by plan.
Federal legislation, including the Bill Emerson Good Samaritan Food Donation Act of 1996 and the Food Donation Improvement Act of 2022, provides important protections for qualifying food donors. Copia adds operational safeguards through verified partners, documented handoffs, and processes designed to support appropriate handling and delivery.
Any verified 501(c)(3) nonprofit organization serving people in need can sign up to receive surplus from businesses in their area.
The PATH Act, passed in 2015, allows qualifying businesses to claim enhanced tax deductions for eligible food donations. In general, the deduction is limited to the lesser of twice the donated food’s basis value or its basis value plus one-half of its expected profit margin.
Copia provides the records and receipts needed to support tax documentation. Businesses should work with their tax advisors to determine eligibility and deductions.
