If you are looking for a mission-driven, for-profit company and are committed to building transformative technologies, read on.

Copia makes healthy food more accessible by helping businesses redistribute high-quality surplus food to feed people in need. Businesses and nonprofits use our technology platform to feed their communities, save money, and reduce waste.

Our team is our foundation. We create a sense of belonging by cultivating trust and respect. We pride ourselves on intellectual curiosity while striving to operate with excellence through problem solving, thoughtful intent, and taking meaningful risks. We thrive in a fast-paced, constantly changing environment with a commitment to iteratively improve existing processes. We operate with integrity and are committed to improving lives and our planet. 

Our Core Values

You are the right person for this role if you embody:

• A generous spirit and a genuine mindset of gratitude
• The philosophy of servant leadership 
• The ideal of ‘strong opinions, loosely held’

Position Summary

We are looking for a personable, solutions-oriented Customer Success Manager to join the Copia team and help us build and imagine services that support our food donors, recipients and team. 

The Customer Success Manager, reporting to the VP, Customer Success, is responsible for building strong relationships and growing accounts. The ideal candidate is eager to learn, grow, and identify creative solutions to maximize customer satisfaction.  Customer Success Managers are the backbone of our relationships,  ensuring successful adoption, renewal, and growth with Copia. Customer Success Managers should be highly motivated and driven to support customers in achieving their goals with Copia.

This position is able to work remotely from anywhere in the United States. 

What you will be responsible for:

• Develop and maintain long-term, strategic relationships with customers ensuring that Copia solutions support the ongoing needs and security objectives for each customer
• Drive customer awareness, engagement, and adoption of Copia portfolio, product features and services to demonstrate impact and ROI
• Establish yourself as a Trusted Advisor on specific use-case(s), product functionality and other outside the box thinking
• Consistently achieve renewal revenue targets and manage the renewal lifecycle
• Engage in consistent, proactive customer meetings to drive loyalty and retention
• Collaborate and partner internally with success, support, sales, marketing, and engineering teams to drive success within the customer base
• Update and document processes 

Requirements

• Adaptable to a fast-paced start-up environment
• Passionate about customer success; seeks to achieve extraordinary results through creative problem solving
• Assertive but empathetic in nature; able to drive customers toward strategic goals through a combination of persuasion, rapport, and advocacy
• Energized by connecting with customers proactively and hungry to make an impact
• Thrives in a fast-paced, team-centric atmosphere and is adaptable in nature
• High attention to detail and exceptional multi-tasking abilities and organization skills
• Excellent verbal, presentation, and written communication skills
• Minimum of 2 years of experience in Customer Success Management/Account Management/Renewal Management

Nice to Have

• Experience working at a SaaS company 
• Ability to manipulate data and experience with spreadsheets
• Experience selling or upselling products/services
• Knowledge of the CRM platform Zoho 

Additional Information:

• Reducing food waste and helping our neighbors can be embraced by anyone. We welcome and are excited by diverse participation, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to serve our mission. Copia is an equal opportunity employer.
• Copia is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact hr@gocopia.com.
• The salary range for this position is $60,000-$70,000 per year.

In order to apply, please: 

• Send your resume and cover letter to hr@gocopia.com
• Include “Customer Success Manager” in the subject line