Frequently Asked Questions

  • What is Copia?

    Copia is a tech-enabled food recovery company. We are on a mission to end hunger by instantly matching businesses and events with surplus food to those in need. Through our web and mobile platform, customers can request pickups of your excess food. Our Food Heroes (drivers) pickup and deliver the food to local shelters, after school programs, and other nonprofits.

  • How are we different from other food recovery organizations?

    Technology: Copia’s proprietary algorithm matches surplus food in real-time with the most appropriate nonprofit.

    • Reporting: With Copia customers get simplified tax reporting and powerful procurement analytics.
    • Reliability: We are able to provide service both on-demand and subscription and we pride ourselves on reliability which means we pay our Food Heroes market wages.
  • What kind of food do we accept?

    We accept all edible food. When you request a pick-up we will ask for a few pieces of information around food type and estimated amount to ensure our proprietary algorithm matches all surplus food with the ideal nonprofit organization.

  • Does Copia charge a fee for its services?

    Copia does charge volume-based fees for service. We are a for-profit food recovery company that offers on-demand and recurring pickups. We pay drivers market wages because we think the only way to reduce food waste and eradicate hunger is with a scalable, for-profit solution. Please email Charlie@gocopia.com for more information on Copia pricing.

  • What benefits do I get as a customer?
    • Minimize waste & maximize savings with Copia's reporting platform
    • Maximize tax deductions without operational burden
    • Support your community & protect the environment
    • Receive comprehensive reports on your social and environmental impact for employees and customers
    • Enjoy a professional, efficient and reliable food recovery service
  • Where does Copia operate?

    We operate across the Bay Area – specifically San Francisco, San Mateo, Santa Cruz, Santa Clara and Alameda counties.

  • Who is eligible to receive surplus food?

    You must be a verified 501(c)3 nonprofit organization to receive surplus food through Copia

  • Is it safe to share my excess food?

    Federal and State laws, along with Copia’s industry leading practices, protect customers from civil and criminal liability when sharing excess food:

    • Customers are protected by Federal and State laws from any liability provided the food is given in good faith
    • Copia’s Food Heroes are ServSafe Certified food handlers. They undergo enhanced background screenings and extensive professional food safety training
    • All nonprofit recipients sign a Hold Harmless Indemnity Agreement upon sign-up, shielding customers from all liability
    • Copia carries a $5MM Insurance Policy that directly protects customers and the food in transit

    A sharing economy is only as strong as the infrastructure which holds it together, which is why Copia is so committed to security. Your financial information is managed securely on our behalf by Braintree, a globally trusted payments company that has been certified a PCI Service Provider Level 1 by Visa. We serve our website over HTTPS, enabling your browser to communicate with our server over a secure channel.

  • How do I become a driver?

    To apply, go to www.GoCopia.com/drive

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